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Carrick Institute of Education



Business Human Resources

Certificate II in Business

BSB20101 - 10 weeks (CRICOS 10 weeks)

This qualification provides students with the knowledge and practical skills for employment in an office environment. Participants learn to process information such as email, word processed documents and spreadsheets. Workplace safety procedures and and customer service principles are also covered.
(CRICOS Course Codes: Melbourne 046573E, Sydney 046965M)

Unit Code Unit of Competency Core/Elective
Stage 1
BSBCMN201A Work effectively in a business environment Core
BSBCMN202A Organise and complete daily work activities Core
BSBCMN203A Communicate in the workplace Core
BSBCMN204A Work effectively with others Core
BSBCMN207A Prepare and process financial/business documents Core
BSBCMN208A Deliver a service to customers Core
BSBCMN209A Provide information to clients Core
BSBCMN210A Implement improved work practices Core
BSBCMN211A Participate in workplace safety procedures Elective
BSBCMN213A Produce simple word processed documents Elective
BSBCMN214A Create and use simple spreadsheets Elective
BSBCMN215A Participate in environmental work practices Elective
BSBCMN302A Organise personal work priorities and development Elective
BSBCMN308A Maintain financial records Elective
BSBCMN309A Recommend products and services Elective
BSBCMN310A Deliver and monitor a service to customers Elective
BSBCMN311A Maintain workplace safety Elective
BSBCMN312A Support innovation and change Elective

Please Note: Units displayed in each stage are in alphabetical order and not in order of course delivery.

Certificate III in Business (Sales)

BSB30301 - 20 weeks (CRICOS 26 weeks)

This qualification covers all aspects from initiating the sale to satisfying a customer’s needs. Each unit contains practical examples and activities to build on the student’s skills and knowledge, and to enhance their confidence when dealing with customers.
(CRICOS Course Codes: Melbourne 046574D, Sydney 060593F)

Unit Code Unit of Competency Core/Elective
Stage 1
BSBCMN201A Work effectively in a business environment Elective
BSBCMN202A Organise and complete daily work activities Elective
BSBCMN203A Communicate in the workplace Elective
BSBCMN204A Work effectively with others Elective
BSBCMN207A Prepare and process financial/business documents Elective
BSBCMN208A Deliver a service to customers Elective
BSBCMN209A Provide information to clients Elective
BSBCMN210A Implement improved work practices Elective
BSBCMN211A Participate in workplace safety procedures Elective
BSBCMN213A Produce simple word processed documents Elective
BSBCMN214A Create and use simple spreadsheets Elective
BSBCMN215A Participate in environmental work practices Elective
BSBCMN302A Organise personal work priorities and development Elective
BSBCMN308A Maintain financial records Elective
BSBCMN309A Recommend products and services Elective
BSBCMN310A Deliver and monitor a service to customers Elective
BSBCMN311A Maintain workplace safety Elective
BSBCMN312A Support innovation and change Elective
Stage 2
BSBSLS301A Develop product knowledge Core
BSBSLS302A Identify sales prospects Core
BSBSLS303A Present a sales solution Core
BSBSLS304A Secure prospect commitment Core
BSBSLS305A Support post sale activities Core
BSBSLS306A Self-manage sales performance Elective

Please note: Units displayed in each stage are in alphabetical order and not in order of course delivery.

Certificate IV in Business (Human Resources)

BSB40801 - 40 weeks (CRICOS 50 weeks)

This diverse course covers formal policy areas such as occupational health and safety (OHS) and equal employment opportunity, and the issues of recruitment, performance appraisal, remuneration, job satisfaction, career planning and staff development. Students will develop a solid foundation of the primary principles and functions of human resources and a practical understanding of how to apply those principles in the workplace.
(CRICOS Course Codes: Melbourne 047554M, Sydney 060598A)

Unit Code Unit of Competency Core/Elective
Stage 1
BSBCMN201A Work effectively in a business environment Elective
BSBCMN202A Organise and complete daily work activities Elective
BSBCMN203A Communicate in the workplace Elective
BSBCMN204A Work effectively with others Elective
BSBCMN207A Prepare and process financial/business documents Elective
BSBCMN208A Deliver a service to customers Elective
BSBCMN209A Provide information to clients Elective
BSBCMN210A Implement improved work practices Elective
BSBCMN211A Participate in workplace safety procedures Elective
BSBCMN213A Produce simple word processed documents Elective
BSBCMN214A Create and use simple spreadsheets Elective
BSBCMN215A Participate in environmental work practices Elective
BSBCMN302A Organise personal work priorities and development Elective
BSBCMN308A Maintain financial records Elective
BSBCMN309A Recommend products and services Elective
BSBCMN310A Deliver and monitor a service to customers Elective
BSBCMN311A Maintain workplace safety Elective
BSBCMN312A Support innovation and change Elective
Stage 2
BSBSLS301A Develop product knowledge Elective
BSBSLS302A Identify sales prospects Elective
BSBSLS303A Present a sales solution Elective
BSBSLS304A Secure prospect commitment Elective
BSBSLS305A Support post sale activities Elective
BSBSLS306A Self-manage sales performance Elective
Stage 3
BSBCMN408A Report on financial activity Elective
BSBCMN410A Coordinate implementation of customer service strategies Elective
BSBCMN412A Promote innovation and change Elective
BSBHR402A Recruit and select personnel Core
BSBHR403A Process human resource documents and inquiries Core
BSBHR404A Coordinate human resource services Core
Stage 4
BSBHR401A Administer human resource systems Core
BSBMKG302A Identify market opportunities Core
BSBMKG402A Analyse consumer behaviour for specific markets Core
BSBMKG405A Implement and monitor marketing activities Core
BSBMKG501A Evaluate marketing opportunities Elective

Please Note: Units displayed in each stage are in alphabetical order and not in order of course delivery.

Diploma of Business (Human Resources)

BSB50801 - 50 weeks (CRICOS 62 weeks)

This course is specially designed for those interested in the administration of human resources, training, recruitment selection, employee benefits and occupational health and safety. The course delivers an overview of the HR discipline and the recruitment industry.
(CRICOS Course Codes: Melbourne 047548J, Sydney 060603J)

Unit Code Unit of Competency Core/Elective
Stage 1
BSBCMN201A Work effectively in a business environment Elective
BSBCMN202A Organise and complete daily work activities Elective
BSBCMN203A Communicate in the workplace Elective
BSBCMN204A Work effectively with others Elective
BSBCMN207A Prepare and process financial/business documents Elective
BSBCMN208A Deliver a service to customers Elective
BSBCMN209A Provide information to clients Elective
BSBCMN210A Implement improved work practices Elective
BSBCMN211A Participate in workplace safety procedures Elective
BSBCMN213A Produce simple word processed documents Elective
BSBCMN214A Create and use simple spreadsheets Elective
BSBCMN215A Participate in environmental work practices Elective
BSBCMN302A Organise personal work priorities and development Elective
BSBCMN308A Maintain financial records Elective
BSBCMN309A Recommend products and services Elective
BSBCMN310A Deliver and monitor a service to customers Elective
BSBCMN311A Maintain workplace safety Elective
BSBCMN312A Support innovation and change Elective
Stage 2
BSBSLS301A Develop product knowledge Elective
BSBSLS302A Identify sales prospects Elective
BSBSLS303A Present a sales solution Elective
BSBSLS304A Secure prospect commitment Elective
BSBSLS305A Support post sale activities Elective
BSBSLS306A Self-manage sales performance Elective
Stage 3
BSBCMN408A Report on financial activity Elective
BSBCMN410A Coordinate implementation of customer service strategies Elective
BSBCMN412A Promote innovation and change Elective
BSBHR402A Recruit and select personnel Elective
BSBHR403A Process human resource documents and inquiries Elective
BSBHR404A Coordinate human resource services Elective
Stage 4
BSBHR401A Administer human resource systems Elective
BSBMKG302A Identify market opportunities Elective
BSBMKG402A Analyse consumer behaviour for specific markets Elective
BSBMKG405A Implement and monitor marketing activities Elective
BSBMKG501A Evaluate marketing opportunities Elective
Stage 5
BSBHR502A Manage human resource management information systems Core
BSBHR503A Manage performance management systems Core
BSBHR504A Manage industrial relations policies and processes Core
BSBHR505A Manage remuneration and employee benefits Core
BSBHR506A Manage recruitment, selection and induction processes Core
BSBHR507A Manage separation/termination Elective

Please Note: Units displayed in each stage are in alphabetical order and not in order of course delivery.

Advanced Diploma of Business (Human Resources)

BSB60301 - 60 weeks (CRICOS 78 weeks)

This qualification focuses on change management and addresses the major issues affecting today’s HR manager including staff morale, risk management and team building. Students learn how to develop, implement and review strategic plans for human resource departments.
(CRICOS Course Codes: Melbourne 047552B, Sydney 060589B)

Unit Code Unit of Competency Core/Elective
Stage 1
BSBCMN201A Work effectively in a business environment Elective
BSBCMN202A Organise and complete daily work activities Elective
BSBCMN203A Communicate in the workplace Elective
BSBCMN204A Work effectively with others Elective
BSBCMN207A Prepare and process financial/business documents Elective
BSBCMN208A Deliver a service to customers Elective
BSBCMN209A Provide information to clients Elective
BSBCMN210A Implement improved work practices Elective
BSBCMN211A Participate in workplace safety procedures Elective
BSBCMN213A Produce simple word processed documents Elective
BSBCMN214A Create and use simple spreadsheets Elective
BSBCMN215A Participate in environmental work practices Elective
BSBCMN302A Organise personal work priorities and development Elective
BSBCMN308A Maintain financial records Elective
BSBCMN309A Recommend products and services Elective
BSBCMN310A Deliver and monitor a service to customers Elective
BSBCMN311A Maintain workplace safety Elective
BSBCMN312A Support innovation and change Elective
Stage 2
BSBSLS301A Develop product knowledge Elective
BSBSLS302A Identify sales prospects Elective
BSBSLS303A Present a sales solution Elective
BSBSLS304A Secure prospect commitment Elective
BSBSLS305A Support post sale activities Elective
BSBSLS306A Self-manage sales performance Elective
Stage 3
BSBCMN408A Report on financial activity Elective
BSBCMN410A Coordinate implementation of customer service strategies Elective
BSBCMN412A Promote innovation and change Elective
BSBHR402A Recruit and select personnel Elective
BSBHR403A Process human resource documents and inquiries Elective
BSBHR404A Coordinate human resource services Elective
Stage 4
BSBHR401A Administer human resource systems Elective
BSBMKG302A Identify market opportunities Elective
BSBMKG402A Analyse consumer behaviour for specific markets Elective
BSBMKG405A Implement and monitor marketing activities Elective
BSBMKG501A Evaluate marketing opportunities Elective
Stage 5
BSBHR502A Manage human resource management information systems Elective
BSBHR503A Manage performance management systems Elective
BSBHR504A Manage industrial relations policies and processes Elective
BSBHR505A Manage remuneration and employee benefits Elective
BSBHR506A Manage recruitment, selection and induction processes Elective
BSBHR507A Manage separation/termination Elective
Stage 6
BSBHR601A Manage change Core
BSBHR602A Manage human resource strategic planning Core
BSBHR603A Contribute to organisation development Core
BSBHR604A Manage employee relations Core
BSBHR605A Contribute to organisation design Core
BSBMGT603A Review and develop business plans Elective
BSBMGT606A Manage customer focus Elective

Please note: Units displayed in each stage are in alphabetical order and not in order of course delivery.